Return Policy

1. Introduction

At Mobilitythgreeni, we are committed to your satisfaction with our products. This Return Policy outlines the terms and conditions for returning products, requesting refunds, and processing exchanges. We strive to make the return process as straightforward and transparent as possible while complying with Austrian and European Union consumer protection laws.

By purchasing products from our website at mobilitythgreeni.world, you agree to the terms of this Return Policy. Please read this policy carefully before making a purchase.

2. Your Right to Withdraw (EU Consumer Rights)

2.1 Withdrawal Period

In accordance with the European Union Consumer Rights Directive and Austrian consumer protection laws, you have the right to withdraw from your purchase within 14 days without giving any reason. This is commonly known as the "cooling-off period."

The withdrawal period expires 14 days from the day on which you (or a third party other than the carrier indicated by you) acquire physical possession of the goods. If you have ordered multiple items in one order that are delivered separately, the withdrawal period begins on the day you receive the last item.

2.2 How to Exercise Your Right of Withdrawal

To exercise your right of withdrawal, you must inform us of your decision to withdraw from the purchase by making an unequivocal statement. You can contact us:

• By email: connectuse@mobilitythgreeni.world
• By phone: +43 1 40400 0
• By mail: Mobilitythgreeni, Spitalgasse 23, 1090 Vienna, Austria

Your withdrawal statement should include:

• Your name and contact information
• Order number and date of purchase
• Description of the product(s) you wish to return
• Clear statement of your intention to withdraw from the purchase

2.3 Deadline for Withdrawal

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

3. Return Conditions

3.1 Product Condition

To be eligible for a return, products must meet the following conditions:

• Unopened and Unused: Products must be in their original, unopened packaging with all seals intact. Due to health and safety regulations, we cannot accept returns of opened dietary supplements.
• Original Condition: Products must be in the same condition as when you received them, with no signs of use, damage, or tampering.
• Original Packaging: Products must be returned in their original packaging, including all labels, inserts, and documentation.
• Proof of Purchase: You must provide proof of purchase, such as an order confirmation email or receipt.

3.2 Non-Returnable Items

For health, safety, and hygiene reasons, the following items cannot be returned:

• Opened or unsealed dietary supplements
• Products with broken or tampered seals
• Products that show signs of use or consumption
• Products damaged due to misuse or improper storage
• Products purchased during special promotions or clearance sales (unless defective)

3.3 Damaged or Defective Products

If you receive a damaged or defective product, please contact us immediately upon receipt. We will arrange for a replacement or full refund, including return shipping costs. To process your claim, we may request:

• Photographs of the damaged or defective product
• Photographs of the packaging
• Description of the defect or damage
• Order number and date of purchase

4. Return Process

4.1 Step-by-Step Return Instructions

Step 1: Contact Us
Notify us of your intention to return a product by email, phone, or mail within the 14-day withdrawal period. Provide your order details and reason for return.

Step 2: Receive Return Authorization
We will review your return request and, if approved, provide you with a Return Authorization Number and return shipping instructions. Do not send products back without prior authorization.

Step 3: Package the Product
Carefully package the product in its original packaging. Include all original materials, inserts, and documentation. Ensure the package is securely sealed to prevent damage during transit.

Step 4: Ship the Product
Send the product to the return address provided in your return authorization. We recommend using a trackable shipping method and purchasing shipping insurance for valuable items. Keep your shipping receipt and tracking number.

Step 5: Confirmation and Refund
Once we receive and inspect the returned product, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed according to the timeline outlined in Section 5.

4.2 Return Shipping Address

Returns should be sent to the address provided in your return authorization. Do not send returns to the address listed on the original package, as this may delay processing.

4.3 Return Shipping Costs

You are responsible for the cost of return shipping unless:

• The product is damaged or defective
• We sent you the wrong product
• The product does not match the description on our website

In these cases, we will provide a prepaid return shipping label or reimburse your return shipping costs upon receipt of the product.

We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of returned items. We are not responsible for items lost or damaged during return shipment.

5. Refunds

5.1 Refund Processing

Once we receive your returned product, we will inspect it to ensure it meets the return conditions outlined in Section 3. If the return is approved, we will process your refund within 14 days of receiving the returned product.

5.2 Refund Method

Refunds will be issued to the original payment method used for the purchase. Depending on your payment provider, it may take an additional 5-10 business days for the refund to appear in your account.

5.3 Refund Amount

Your refund will include:

• The full purchase price of the returned product(s)
• Original standard shipping costs (if applicable)

Your refund will not include:

• Return shipping costs (unless the return is due to our error or a defective product)
• Expedited or premium shipping costs you may have chosen
• Any customs duties or import taxes (for international orders)

5.4 Partial Refunds

In certain situations, only partial refunds may be granted:

• Products showing signs of use or damage not caused by us
• Products returned more than 14 days after delivery
• Products not in their original condition or missing parts not due to our error
• Products returned without prior authorization

5.5 Refund Rejection

We reserve the right to reject refunds if:

• The product does not meet the return conditions
• The product was opened or used
• The return was not authorized in advance
• The product was damaged due to misuse or negligence
• The return request was made after the 14-day withdrawal period (except for defective products)

If your refund is rejected, we will notify you of the reason and offer to return the product to you at your expense.

6. Exchanges

6.1 Exchange Policy

We currently do not offer direct product exchanges. If you wish to exchange a product for a different item, you must return the original product for a refund and place a new order for the desired item.

6.2 Damaged or Defective Product Replacement

If you receive a damaged or defective product, we will send you a replacement at no additional cost. Contact us immediately with details of the damage or defect, and we will arrange for a replacement to be shipped as soon as possible.

7. Late or Missing Refunds

7.1 If You Haven't Received Your Refund

If you have not received your refund within the expected timeframe:

• Check your bank account: Contact your bank or credit card company, as it may take some time for the refund to be officially posted.
• Check your credit card statement: Contact your credit card company, as processing times vary.
• Contact us: If you have completed these steps and still have not received your refund, please contact us at connectuse@mobilitythgreeni.world with your order number and return tracking information.

8. Order Cancellation

8.1 Cancellation Before Shipment

You may cancel your order at any time before it has been shipped by contacting us immediately. If your order has not yet been processed, we will cancel it and issue a full refund.

8.2 Cancellation After Shipment

Once your order has been shipped, you cannot cancel it. However, you may refuse delivery or return the product in accordance with this Return Policy once you receive it.

9. Wrong or Missing Items

9.1 Incorrect Product Received

If you receive the wrong product, please contact us immediately. We will arrange for the correct product to be sent to you at no additional cost and provide a prepaid return label for the incorrect item.

9.2 Missing Items

If items are missing from your order, please contact us within 7 days of receiving your delivery. We will investigate the issue and either send the missing items or issue a refund for the missing products.

10. Special Circumstances

10.1 Promotional Items and Gifts

If your order included promotional items or free gifts, these must also be returned in their original condition to receive a full refund. If promotional items are not returned, the value of those items may be deducted from your refund.

10.2 Bulk or Wholesale Orders

Special return conditions may apply to bulk or wholesale orders. Please contact us before placing large orders to discuss return terms.

10.3 Subscription Orders

If we offer subscription services in the future, separate return and cancellation terms will apply and will be clearly communicated at the time of subscription.

11. Consumer Rights

11.1 Statutory Rights

This Return Policy does not affect your statutory rights as a consumer under Austrian and European Union law. You have legal rights in relation to products that are faulty or not as described, which are separate from and in addition to the rights outlined in this policy.

11.2 Legal Guarantee

Under EU law, you have a legal guarantee that covers defects that existed at the time of delivery and become apparent within two years. If a product is defective, you may be entitled to a repair, replacement, price reduction, or refund.

11.3 Dispute Resolution

If you are not satisfied with how we handle your return or refund, you have the right to:

• Contact the Austrian consumer protection authority
• Use the European Commission's Online Dispute Resolution platform at ec.europa.eu/consumers/odr
• Seek legal advice or take legal action

12. Changes to This Return Policy

We reserve the right to modify this Return Policy at any time. Changes will be effective immediately upon posting on our website. The "Last Updated" date at the top of this policy indicates when it was last revised. Your continued use of our website and purchase of products after changes are posted constitutes acceptance of the modified policy.

We encourage you to review this Return Policy periodically to stay informed about our return procedures and your rights.

13. Contact Information

If you have any questions about this Return Policy or need assistance with a return, please contact us:

Mobilitythgreeni
Spitalgasse 23
1090 Vienna, Austria
Phone: +43 1 40400 0
Email: connectuse@mobilitythgreeni.world
Website: mobilitythgreeni.world

Our customer service team is available to assist you with returns, refunds, and any questions you may have. We are committed to resolving any issues promptly and fairly.

14. Additional Information

14.1 Return Tracking

We strongly recommend using a trackable shipping method when returning products. Keep your tracking number and shipping receipt until your refund has been processed. We are not responsible for returns that are lost in transit.

14.2 Inspection Process

All returned products are inspected upon receipt to verify they meet the return conditions. This inspection typically takes 2-5 business days. We will notify you of the inspection results and refund status via email.

14.3 Restocking Fees

We do not charge restocking fees for returns that meet our return conditions and are made within the 14-day withdrawal period.

14.4 Environmental Responsibility

We encourage responsible consumption and discourage unnecessary returns. Please carefully review product information before purchasing to ensure it meets your needs.