Mobilitythgreeni

Privacy Policy

Last Updated: January 2025

1. Introduction and Data Controller

This Privacy Policy describes how Mobilitythgreeni ("we," "us," or "our") collects, uses, stores, and protects your personal data when you visit our website at mobilitythgreeni.world or use our services. We are committed to protecting your privacy and ensuring transparency in our data processing activities in accordance with the General Data Protection Regulation (GDPR) and applicable Austrian and European Union data protection laws.

Data Controller:

Mobilitythgreeni
Spitalgasse 23
1090 Vienna, Austria
Phone: +43 1 40400 0
Email: connectuse@mobilitythgreeni.world

As the data controller, we determine the purposes and means of processing your personal data. If you have any questions about this Privacy Policy or our data processing practices, please contact us using the information provided above.

2. Legal Basis for Processing

We process your personal data based on the following legal grounds under Article 6 of the GDPR:

  • Consent (Article 6(1)(a)): When you provide explicit consent for specific processing activities, such as receiving marketing communications or accepting cookies.
  • Contract Performance (Article 6(1)(b)): When processing is necessary to fulfill a contract with you or to take steps at your request before entering into a contract, such as processing your order.
  • Legal Obligation (Article 6(1)(c)): When we must process your data to comply with legal obligations, such as tax and accounting requirements.
  • Legitimate Interests (Article 6(1)(f)): When processing is necessary for our legitimate interests or those of a third party, provided your rights and freedoms do not override those interests, such as fraud prevention and website security.

3. Personal Data We Collect

We collect and process the following categories of personal data:

3.1 Information You Provide Directly

  • Contact Information: Full name, email address, phone number, and delivery address when you place an order or contact us.
  • Order Information: Details about products ordered, quantities, preferences, and any messages or special requests you provide.
  • Payment Information: Payment method details, billing address, and transaction information (note: we do not store complete credit card numbers; payment processing is handled by secure third-party payment processors).
  • Communication Data: Content of correspondence when you contact us via email, phone, or contact forms, including any feedback or inquiries.

3.2 Information Collected Automatically

  • Technical Data: IP address, browser type and version, operating system, device type, screen resolution, and referring website URLs.
  • Usage Data: Pages visited, time spent on pages, links clicked, navigation paths, and interaction with website features.
  • Cookie Data: Information collected through cookies and similar tracking technologies as described in our Cookies Policy.
  • Location Data: General geographic location derived from your IP address (country and city level only).

3.3 Information from Third Parties

We may receive information about you from third-party services such as payment processors, delivery services, and analytics providers, but only to the extent necessary to provide our services.

4. How We Use Your Personal Data

We use your personal data for the following purposes:

4.1 Order Processing and Fulfillment

  • Processing and fulfilling your orders
  • Communicating with you about your order status
  • Arranging delivery and shipping
  • Processing payments and preventing fraud
  • Handling returns, refunds, and customer service inquiries

4.2 Customer Service and Communication

  • Responding to your inquiries and requests
  • Providing customer support
  • Sending order confirmations and updates
  • Notifying you about changes to our services or policies

4.3 Website Operation and Improvement

  • Operating, maintaining, and improving our website
  • Analyzing website usage and user behavior
  • Troubleshooting technical issues
  • Ensuring website security and preventing fraud
  • Optimizing user experience and website performance

4.4 Marketing and Communications (with your consent)

  • Sending promotional emails about new products, special offers, and updates
  • Personalizing marketing content based on your interests
  • Conducting customer satisfaction surveys

4.5 Legal and Compliance

  • Complying with legal obligations and regulations
  • Maintaining records for tax and accounting purposes
  • Protecting our legal rights and interests
  • Detecting and preventing fraud, abuse, and illegal activities

5. Data Sharing and Disclosure

We do not sell your personal data to third parties. We may share your data with the following categories of recipients:

5.1 Service Providers

We engage trusted third-party service providers who process data on our behalf, including:

  • Payment Processors: To securely process payments and prevent fraud
  • Shipping and Delivery Services: To deliver products to your address
  • Email Service Providers: To send transactional and marketing emails
  • Web Hosting Providers: To host our website and store data
  • Analytics Providers: To analyze website usage and performance
  • Customer Support Tools: To manage customer inquiries and support tickets

All service providers are contractually obligated to protect your data and use it only for the specified purposes.

5.2 Legal Requirements

We may disclose your personal data if required by law, court order, or governmental authority, or when necessary to:

  • Comply with legal obligations
  • Protect our rights, property, or safety
  • Prevent fraud or illegal activities
  • Respond to emergency situations

5.3 Business Transfers

In the event of a merger, acquisition, reorganization, or sale of assets, your personal data may be transferred to the acquiring entity, subject to the same privacy protections.

6. International Data Transfers

Your personal data is primarily stored and processed within the European Economic Area (EEA). If we transfer data outside the EEA, we ensure appropriate safeguards are in place, such as:

  • Standard Contractual Clauses approved by the European Commission
  • Adequacy decisions recognizing equivalent data protection standards
  • Binding Corporate Rules for intra-group transfers
  • Your explicit consent for specific transfers

We ensure that any international transfers comply with GDPR requirements and provide adequate protection for your personal data.

7. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected and to comply with legal obligations:

  • Order and Transaction Data: Retained for 7 years to comply with tax and accounting regulations
  • Customer Account Data: Retained until you request deletion or close your account, plus any legally required retention period
  • Marketing Communications: Retained until you withdraw consent or unsubscribe
  • Website Analytics Data: Typically retained for 26 months in anonymized form
  • Customer Service Records: Retained for 3 years for quality assurance and dispute resolution
  • Legal and Compliance Data: Retained as required by applicable laws and regulations

After the retention period expires, we securely delete or anonymize your personal data. Anonymized data may be retained indefinitely for statistical and analytical purposes.

8. Your Rights Under GDPR

Under the GDPR, you have the following rights regarding your personal data:

8.1 Right of Access (Article 15)

You have the right to request confirmation of whether we process your personal data and to obtain a copy of your data along with information about the processing.

8.2 Right to Rectification (Article 16)

You have the right to request correction of inaccurate or incomplete personal data.

8.3 Right to Erasure (Article 17)

You have the right to request deletion of your personal data in certain circumstances, such as when the data is no longer necessary or you withdraw consent.

8.4 Right to Restriction of Processing (Article 18)

You have the right to request restriction of processing in certain situations, such as when you contest the accuracy of the data.

8.5 Right to Data Portability (Article 20)

You have the right to receive your personal data in a structured, commonly used, machine-readable format and to transmit it to another controller.

8.6 Right to Object (Article 21)

You have the right to object to processing based on legitimate interests or for direct marketing purposes.

8.7 Right to Withdraw Consent (Article 7(3))

Where processing is based on consent, you have the right to withdraw consent at any time without affecting the lawfulness of processing before withdrawal.

8.8 Right to Lodge a Complaint

You have the right to lodge a complaint with a supervisory authority, particularly in your country of residence, workplace, or where an alleged infringement occurred.

Austrian Data Protection Authority:
Österreichische Datenschutzbehörde
Barichgasse 40-42
1030 Vienna, Austria
Phone: +43 1 52 152-0
Email: dsb@dsb.gv.at
Website: www.dsb.gv.at

8.9 Exercising Your Rights

To exercise any of these rights, please contact us at connectuse@mobilitythgreeni.world or write to us at Spitalgasse 23, 1090 Vienna, Austria. We will respond to your request within one month, which may be extended by two additional months for complex requests. We may request additional information to verify your identity before processing your request.

9. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction:

  • Encryption: We use SSL/TLS encryption for data transmission and encrypt sensitive data at rest
  • Access Controls: Strict access controls ensure only authorized personnel can access personal data
  • Regular Security Audits: We conduct regular security assessments and vulnerability testing
  • Employee Training: Staff members receive regular training on data protection and security practices
  • Secure Infrastructure: Our servers and databases are hosted in secure facilities with physical and digital protections
  • Incident Response: We maintain procedures for detecting, responding to, and reporting security incidents

While we strive to protect your personal data, no method of transmission or storage is completely secure. We cannot guarantee absolute security but continuously work to improve our security measures.

10. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience and analyze website usage. For detailed information about the cookies we use, their purposes, and how to manage your preferences, please refer to our Cookies Policy.

11. Third-Party Links

Our website may contain links to third-party websites, services, or resources. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

12. Children's Privacy

Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal data from children. If we become aware that we have collected data from a child without parental consent, we will take steps to delete that information promptly. If you believe we have collected data from a child, please contact us immediately.

13. Automated Decision-Making and Profiling

We do not engage in automated decision-making or profiling that produces legal effects or similarly significantly affects you. Any automated processing we conduct is limited to basic analytics and does not involve decisions that impact your rights or interests.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or business operations. When we make material changes, we will notify you by:

  • Updating the "Last Updated" date at the top of this policy
  • Posting a notice on our website homepage
  • Sending an email notification if you have provided your email address

We encourage you to review this Privacy Policy periodically. Your continued use of our website after changes are posted constitutes acceptance of the updated policy.

15. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data processing practices, please contact us:

Mobilitythgreeni
Spitalgasse 23
1090 Vienna, Austria
Phone: +43 1 40400 0
Email: connectuse@mobilitythgreeni.world

We are committed to addressing your concerns and resolving any issues related to your personal data in a timely and transparent manner.